GENERAL

How do I contact you?

There are several ways to reach us:

Email: [email protected]
Send us a message here

Do you have a physical store?

No, we dont have any physical store. We only sell online on Annarkali website.

Are out-of-stock items restocked?

Our restocking depends on availability of the dress. Once an item is marked out of stock, it’s highly unlikely that we’ll get the same item restocked as they become difficult to source again.

How can I receive updates about your collections?

You can follow us on Instagram, like our Facebook page to stay up-to-date about offers, new collections, or simply to discover more.

quality

What is the quality of the products shown in the pictures on website?

All products are 100% genuine and original. The model photos on the website are sourced directly from the manufacturers and designers.

Do I receive the product exactly as shown in the pictures?

Yes, all our products are 100% genuine and original. We only sell original branded products on our website. Colours of the actual piece may vary slightly or may not vary at all, from what you see on your screen. This may be because of the screen resolution and screen quality. The images shown are professionally photo-shot from the original pieces. Some of the model photos show accessories, tassels, pearls, hangings which are not always part of the products. Feel free to contact us if some changes or customization is required.

Orders

Do I have to order online?

Yes, you have to place an online order.

How do I pay for my order?

There are several ways to pay for your order.

  • Credit and Debit Cards
  • PayPal
Are my payments on Annarkali safe?

Yes, all your payments on Annarkali are protected and verified with the best industry standard SSL security protocols. None of the information you input can be viewed by any other entity other than your computer and our platform.

Can I track my order?

Yes. Once the item is shipped, we will send you an email with the tracking information. You can track the shipment using the tracking number we will provide you in that email. You can also Log In to your Annarkali account and view your order status with tracking information. Please note that once we have sent you the tracking information, you are required to follow the delivery progress and expect delivery as per the tracking schedule.

Can I make changes to my order?

You can make the changes in the order before it is dispatched. Once order is dispatched you cannot make changes in the order.

Can I cancel my order?

You can cancel an order until it has not been shipped. To cancel your order or to make any changes please contact us as soon as possible: • Email: [email protected][email protected] 

The dress I received was not the one I ordered.

If the dress you received was not the one you ordered, you should contact us immediately. We will do our best to make it right by either sending you the correct dress or by refunding you 100%.

shipping

Where do you ship to?

We offer free shipping to the following countries and are expanding rapidly:

  • United States
  • United Kingdom
Don’t see your country? Contact us and we will make it happen.

What are the shipping charges?

We offer Free shipping for the orders above $50. Free shipping is standard shipping. We also offer express shipping for extra charges.

How do I know if my order was shipped yet?

We will send you an email as soon as your dress has been shipped, with the appropriate tracking information, and update your account on Annarkali website.

How do I track or check the status of my order?

We will send you an email regarding the shipment of your order, as soon as the items are handed shipped. These alert emails will contain the tracking number and courier company’s website details along with expected date of delivery. You may also check the same on our order status page or by logging in to the My Account section on our site.

How long does it take for an order to be delivered to me?

Standard delivery takes 7-10 days to deliver. Express delivery takes 3-4 days

My order was shipped, but I haven’t received it yet.

Please allow up to 7-10 Days for standard delivery. If your items were marked as shipped, and you haven’t recieved them even after the delivery date as shown on the tracking page, you should contact us.

Can I change my shipping address?

Yes, but contact us as soon as possible if you’d like to. We cannot change the shipping address once the items have been dispatched.

Coupons

How do I use my discount coupons?

You can enter your discount coupon on the checkout page to available the discount offered on that coupon.